profile picThis site is the professional resume of Mark T Carpenter, a leader in the sales and customer service industry with a 15 years proven track history of success in sales and customer service management.  I have certifications from COPC that have trained me in every area of the business.  A leader in sales, training, client relations, operational management, customer service, and workforce management.






  • Awarded associate of the month based on revenue growth more times than any other sales person on my team.
  • Successfully developed a part-time team for the SBC project, equaling the revenue per agent of the full-time teams.
  • Introduced new sales process with a hands-on approach, resulting in the highest producing team for the largest containerized moving company in the world.
  • Assisted in the startup of a 600 person call center for the SBC, AT&T and Cingular direct sales models.
  • Honored with several awards including seven Supervisor of the Month and two Supervisor of the Year awards.


  • Team Work: Demonstrated the ability to contribute consistently and provide leadership as both a team member and a manager in a diverse environment in any situation.
  • Learns Quickly: Processes training and applies skills to develop creative solutions and impactful results.
  • Flexible Scheduling: Experienced working extended shifts, late, and early hours.
  • Computer Skills: Web Development, SEV, IEX, Data-entry, Invoicing, Microsoft Word, Outlook, Excel and PowerPoint.